Last updated: June 12, 2023
Thank you for using LMNT! Our Privacy Policy helps you understand what personal data we collect, use, and share when you visit sites we operate and that link to this Privacy Policy — like lmnt.com and lmnt.ai (“Sites”), use services on our Sites, visit our branded pages (e.g., on social media), receive communications from us, or submit a job application to us (together “Services”). Bottom line, we want to be transparent about what we do with your information to deliver a great experience.
If you have any questions about this Privacy Policy contact us privacy@lmnt.com.
Log-in
When you log-in to our Sites, we may collect your personal information — which means information that you provide to use that personally identifies you — like your name, email address, verification information (e.g., phone number), payment information, billing information, profile picture, or other information that can be reasonably linked to you (“Account Info”).
Content (like speech)
When you use our Services, we may collect audio (e.g., speech recordings), text, images, video, feedback about our Services, comments or questions about our Services, error reports, or other content (together “Your Content”) you upload, contribute, receive, or share with our Services.
Purchases
When you purchase Services from us, we may collect your payment information, billing information, address or other location information, and other personal information needed to complete your purchase (“Purchase Info”).
Communications
When you email us or otherwise communicate with us, we may collect your name, email address, phone number, company affiliation, and any other personal information you provide us (“Communication Info”).
Social media
We may offer social media pages, blogs, or forums. Any content you provide on these channels will be considered public and governed by the privacy policy of the company providing them (“Social Media Info”).
Surveys
We may contact you to participate in surveys. If you decide to participate, you may be asked to provide personal information (“Survey Info”).
We may collect certain information automatically when you use the Services, such as your internet protocol (IP) address, location information (e.g., your town or city), timestamp, cookie identifiers, browser type and version, device ID, and operating system. We may use cookies, local storage, and other technologies to automatically collect information about when you are logged into an account on our Services, and your patterns, preferences, settings, experience, or use of the Services.
Log-in
If you choose to login to our Services through a third-party provider (e.g., Google, Microsoft, GitHub), we may collect Account Info about you from those providers, such as your name, email address, profile picture, language preference, company or organization affiliation, and other unique identifiers the third-party provider shares with LMNT.
Other locations
If you access our Services from a third-party location (e.g., a third-party website), we may collect the personal information that third party shares with us, such as your name, email, IP address, or other unique identifiers.
Authenticate
We use Account Info to authenticate you and provide access to certain areas, functionality, and features of our Services, to complete purchases you make, and to enforce our terms and policies.
Provide Services
We use personal information to deliver our Services, like using Your Content to create digital representations of speech recordings (“Digital Speech”); using your Account Info and Purchase Info to process, fulfill and deliver the Services you purchase and provide support in connection with the Services you purchase; or using strictly necessary cookies to allow you to access our Services that are required to identify irregular site behavior, prevent fraudulent activity, improve security, or allow you to use our Services.
Monitor Services
We do not take on any obligation to monitor use of our Services, but we may do so to check that Your Content or other users' content does not contain inappropriate information, like sensitive, explicit or illegal information; does not contain information that we would need to takedown for legal reasons; or that is not suitable for our Services and their intended use.
Improve Services
We may record and use personal information you provide to develop, improve, and customize LMNT services and machine learning technologies. For example, we may use Content to train machine learning models. To help with quality and improve our products, human reviewers may review, listen to, read, annotate, and process your Content. We take steps to protect your privacy as part of this process, for example by disconnecting your Content from Account Info before humans review it. Please ensure Your Content does not include information that you do not wish our human reviewers to see.
Testimonials
We may use Your Content (e.g., feedback, comments, or questions) along with your personal information (e.g., your name and company affiliation) to publish testimonials on our Sites or third-party sites, or to share with our partners and third-party affiliates.
Communications
We use personal information — like Account Info, Communication Info, and Survey Info — to communicate with you (or others you tell us to communicate with) about your account, our Services, your LMNT job application, policy changes. If you opted into any marketing or sales communications, we’ll also use your personal information to send you those optional communications that you can unsubscribe from.
Social media
We may offer social media pages, blogs, forums where you can share Your Content. By sharing Your Content on those channels, you understand it will be considered public and be governed by the privacy policy of the company providing that social media page, blog, or forum.
Legal reasons
We may use your personal information to meet applicable laws, legal processes, or enforceable government requests.
Other reasons
We may use aggregated or de-identified information for a variety of other functions, like measuring user interest or use on various parts of our Services. Aggregated or de-identified information does not identify you.
We may disclose personal information to our third-party providers to:
Legal reasons. We share personal information with third parties if we have a good faith belief that their access, use, processing, preservation, or disclosure of the information is reasonably necessary to:
We may share non-personal information (for example aggregated, deidentified information) with our partners or the public. For example, we may show trends about the general use of our services, or share usage trends with specific cloud storage partners to improve the quality of our Services.
We generally store your personal information until you decide to delete or edit it, or for as long as you remain a LMNT user in order to provide you with our Services. If you would like to delete or request your personal information, email privacy@lmnt.com. We may need to verify your identity before granting access to or making any changes to your personal information. If applicable law provides you the right to request access to, object to processing, delete your data, you may do so, as applicable, through controls on the Services or by contacting LMNT at privacy@lmnt.com.
LMNT is based in the United States. We and our service providers may collect, process, and store information in the United States and other countries where servers that we use reside. Please be aware that we (and our service providers) may transfer, store, or access your personal information in places that may not provide equivalent levels of protection as your home country. If you use our Services in the European Economic Area (“EEA”) or other regions with laws governing data collection and use that may differ from United States law, you agree to the transfer of your personal information to the United States and other countries outside EEA. We do try to take steps to ensure your personal information receives adequate protection in compliance with the places in which we process it.
We take steps to ensure your information is treated securely in accordance with this Privacy Policy. But, unfortunately, no system is 100% secure and we cannot ensure or warrant the security of any personal information you provide to us. To the fullest extent permitted by applicable law, we do not accept liability for unintentional disclosures. That said, we will be transparent: we may communicate with you about security, privacy, and administrative issues relating to your use of our Services. And if we learn about a security system breach on our Services, we may attempt to notify you by posting a notice on our Services, by email, or by sending you physical mail.
Our Services are not directed to children under the age of 13 or other age that is under the applicable age of consent in your state, region, or country. We do not knowingly collect personal information from children. If you are under the age of consent in your state, region or country please do not use our Services. If we learn we have in fact received information directly from a child, we will use that information to respond directly to that child (or their parent or legal guardian) to inform them that the child cannot use the Sites or Services, and we will subsequently delete that child’s personal information.
We may update this Privacy Policy from time to time at our sole discretion. Please visit this site regularly to see the latest version. If we make any major updates, we will inform you by contacting you or notifying you in our Services, as required by applicable law. You will be deemed to have accepted the updated Privacy Policy if you continue to use our Services after the updated Privacy Policy takes effect.
